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Coronavirus (COVID-19) Update

Dear Scheme Member,

In light of the ongoing situation relating to coronavirus we are looking at how we can continue to support our members while also keeping the well-being of our team in mind.

We are aiming to maintain service as much as we can however changes to working patterns and reduced staff members will impact this over the coming weeks.

The best way to communicate with us at the moment is electronically either by email or through My Pension On-line.  Our email address is pensions@rctcbc.gov.uk, we will reply as quickly as we can.  My Pension Online is an online secure facility that allows you to view your pension record, run estimates of your future pension benefits and update you address, bank details or nomination details. If you haven’t already registered and set up an account click on the My Pension On-line button and follow the instructions.

Currently, if you need to send us any documents or forms we will accept scanned copied or photographs (you may be asked to send us the originals in the future). Documents can be sent to us as email attachments or uploaded to us through your My Pension On-line account, instructions on how to do this are in the Documents Upload section of My Pension Online.

We have also taken the decision not to accept visitors to our office for the time being, this is for the safety of both our scheme members and staff.

Our Helpdesk, telephone number 01443 680611, will remain open but may have to operate reduced hours.

Thank you for your understanding and patience during this time.

The Local Government Association has produced a Frequently Asked Questions Factsheet which you may find useful, please click here to view it.